General Terms and Conditions
Seller (supplier) of the products is Saša Jantolek, freelance artist with address Kosićevo 5, Opatija, Croatia. The Buyer is any individual that orders minimally one product from the Seller’s webshop.
The Contract between Buyer (End User) and Seller regarding buying of minimally one product or service is a one-off contract that is deemed to be fulfilled upon delivery of product or service by the Seller. on one side and the payment effected by End Buyer on the other side, in case the Contract is not terminated beforehand.
The Contract becomes valid and binding from the moment when Buyer accepts an offer from the Seller, by selecting the mode of payment and by finalizing the order as the registered user of the webshop.
Seller reserves the right to change, annul (temporary or permanently) any element, product, service, or content offered at jantolek.com without prior notice or approval, applying the good business practices in the process.
Registration and responsibility of Buyer (End User)
Terms and conditions of sale, as well as the terms and conditions of use, along with confidentiality declaration, have to be accepted by Buyer during the electronic registration at jantolek.com as this presents conditions for placing an order. During the registration process, Buyer (End User) submits personal data that will be processed by the Seller under the provisions of the confidentiality declaration.
The users of products and/or services that are offered at jantolek.com are the registered users. Buyer (End User) is fully responsible for data submitted during the registration at jantolek.com regarding both accuracy and completeness.
During the process of registration or creating a user account, Buyer (End User) is obliged to submit accurate data (user name and email) and is further obliged to choose a password. Buyer (End User) has the obligation to safe keep data related to both password and user account.
Buyer (End User) is responsible for all the actions and orders that have been placed or executed under his user account.
Pricing
Pricing of products and/or services offered at jantolek.com are stated in Euro (€). Prices are stated without shipping costs, as the latter will be visible once the order is confirmed.
At certain periods and its own discretion, Seller will announce a discount sale of certain products and/or services at its webshop. These discounted products and/or services will be available to all Buyers (End Users) under the same terms and conditions, The latter shall be described in detail, including the reasons for and the duration of the discount sale, the available amount of particular articles, discount percentage, etc. Following the closure of the discount sale, Seller will no longer accept orders under the discount sale terms and conditions, albeit under the terms and conditions attached to the said products and/or services.
Ordering products and services
The orders of products and services are placed at jantolek.com. The selected product or service will be placed in the shopping cart, whose content can be altered, including the change of amount or size. After one or more products have been selected, the shopping cart will display the option for finalizing the order. After Seller confirms that the order has been paid, it will be delivered to the address submitted as a part of (Buyer) End User data.
Payment Methods
1. Internet banking
After selecting this payment method, Buyer (End User) will receive an email requesting order confirmation and containing all the data necessary for effecting the payment. Buyer (End User) can pay via Internet banking or by any other method such as bank transfer, postal money transfer, etc. Upon receipt of payment, Seller will dispatch the ordered product at the provided address.
2. Cash on delivery
Payment to deliverer upon takeover of goods.
Delivery
Delivery inside Croatia takes 4 to 7 days from the moment of receiving your order i.e. payment confirmation.
The shipping cost for all orders up to 70 € is 7 €. Shipping is free for all the orders above 70 €.
Complaints and Claims
Each ordered product is packaged in a manner to prevent damage caused by handling and transport. Every Buyer (End User) is obliged to check the parcel during a takeover. In case Buyer (End User) ascertains that the delivered parcel has visible damages or other defects, we recommend that Buyer (End User) refuses to take over the parcel due to the possibility of damaged goods inside the parcel.
Upon Buyer’s (End User’s) refusal to take over the parcel, postal service will return the parcel to Seller, with a note that parcel is damaged.
All the complaints and claims related to deficiencies and damages should be mailed at:
a) Email:
shop@jantolek.com
b) Address:
Saša Jantolek, Kosićevo 5, 51410 Opatija, Croatia
In case the returned parcel is damaged, we shall contact Buyer (End User) and arrange the procedure of reimbursement of payment to Buyer's (End User’s) account or send a new parcel without defects.